Casper Mattress Return Process

If you decide that your casper products aren t right for you within your trial period we re happy to help troubleshoot or initiate the return process.

Casper mattress return process.

My entire experience with casper is best described as miserable. Provided the items are received in donatable condition we ll process a full refund once we receive them back at our facility. Try sleeping on a casper for 100 days with free delivery and painless returns. If you have a frame at home make sure you use a firm non spring foundation or a bed frame with slats that are less than 4 inches apart.

From there you ll print a prepaid shipping label and drop the box off at ups. For smaller items like our bedding pillows and dog beds you can visit our return center. Alternatively you can exchange the mattress for another casper model. We also don t recommend putting your mattress directly on the floor.

All of casper s sleep products are developed in house by the company s award winning r d team including its airy sheets pillow in a pillow and three layer essential mattress. Now the cost of those returns is being scrutinized as the online company prepares to go public. I ordered the mattress and it arrived in a speedy 3 days. For this trial the required break in period is 30 nights.

Customers may return a maximum of two items of the same product type. Casper s sleep trial spans 100 nights in length. After 30 nights have elapsed you may return the mattress for a full refund and couriers will retrieve it from your residence. Any other kind of box spring or bed frame won t give your foam mattress the support it needs.

There are no return fees. My wife and i used it for about a week and woke up nearly every morning with excruciating back pain. Casper was created to re imagine sleep from the ground up beginning with its obsessively engineered outrageously comfortable mattress.